Refund Policy

Our promise

We want you to love what you receive. If something arrives damaged, defective, or wrong, we will make it right — every time.

Standard returns (non-personalized items)

• You have 30 days from delivery to request a return or exchange.
• Items must be unused, unwashed, and in original condition with tags attached.
• To start a return, email ftsmerchandise@gmail.com with your order number. We will reply with return instructions.
• Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect.
• Refunds are issued to your original payment method within 5–10 business days of receiving the return.

Personalized and custom items

Because personalized products are made uniquely for you, they are final sale and cannot be returned or exchanged — unless they arrive damaged, defective, or different from what you submitted (in which case we will reprint or refund at no cost to you).

Damaged or wrong items

Contact us within 14 days of delivery at ftsmerchandise@gmail.com with your order number and a photo of the issue. We will ship a replacement or issue a refund — your choice.

Exchanges

Need a different size? Email us within 30 days and we will arrange an exchange for non-personalized apparel in new condition.